Privacy Policy

01Who we are

This policy explains what personal information Cultor Studio collects, why, and what you can do about it. Cultor Studio is run by Cultor Creatives Pvt Ltd, which is responsible for your information. If you’re in the UK or EU, that makes us the data controller. In India, we’re the data fiduciary.

02What we collect

Information you give us. When you use our quote, contact or brand audit forms, or email or call us:

• your name and email address
• your phone number, if you give it
• your website or Instagram link
• the service you’re interested in, and what you tell us about your project

Information sent automatically. Like any website, ours is delivered by servers that receive technical details such as your IP address, browser and device type, and the page you asked for. Meta also receives some of this through the Meta Pixel (see Cookies). See Other services on this website.

03How the forms work

Before you submit any of our forms, you tick a box to agree that we can use your details to reply to you. The box is never ticked for you.

Quote request form (get-quote page). When you submit it, your service choice, budget range, name, company, phone, city and email are sent securely to our website server. We store them in a private database that only our team can open, with the time you gave consent, and email them to our team inbox. If you arrived from one of our ads, we also store the ad campaign tags in the page address (for example utm_source) so we know which ad worked. We keep a scrambled code made from your internet address, not the address itself, to stop spam. On the thank-you page you can choose to message us on WhatsApp; WhatsApp is run by Meta, and its own privacy policy applies to that chat.

Contact and brand audit forms. These don’t store anything on the website. When you submit, your own email app opens with a message addressed to us, including a line recording that you agreed. We only receive your details if you send that email.

04Why we use it

We use your information to:

• reply to your enquiry and carry out your free brand audit
• prepare proposals and deliver work you’ve asked for
• send invoices and keep business records
• keep the website working and secure
• meet our legal obligations

Under UK GDPR, we rely on the steps needed to enter or perform a contract with you, our legitimate interest in running our business and replying to enquiries, our legal obligations, and your consent where we ask for it. In India, we rely on your consent or a lawful use recognised by the Digital Personal Data Protection Act, 2023.

We don’t sell your personal information, and we won’t add you to marketing emails without your permission.

05Other services on this website

Pages on this site load some content from other companies. When that happens, your browser connects to them, so they receive technical details such as your IP address:

• Meta (Facebook) measures our ads through the Meta Pixel (see Cookies)
• Google Fonts supplies the fonts
• Wix supplies some project images
• Unsplash supplies some photos

Links to Google Maps, Instagram and Facebook take you to those services, and their own privacy policies apply once you’re there.

06Cookies

We use the Meta Pixel (from Meta Platforms, the company behind Facebook and Instagram) on every page of this website. It helps us measure our ads and show our ads to people who have visited this site.

When a page loads, Meta may set cookies (such as _fbp) and receive details like the pages you view, your browser and device, your IP address, and these actions: viewing a page, sending a quote request (the service and budget range you picked, never your name, phone or email), and tapping our WhatsApp or call button on the thank-you page. Meta may link this to your Facebook or Instagram account under Meta’s own privacy policy.

How to stop it. You can block or delete cookies in your browser settings, use a browser or extension that blocks trackers, or change your Meta ad preferences. To ask us about your data or withdraw consent, email us (see Your consent, and withdrawing it).

The website doesn’t use any other analytics or tracking cookies. Our private admin area uses one essential sign-in cookie for our team only.

07Who we share it with

We only share your information where we need to, with:

• providers who run our email, website hosting and business tools
• Meta, for ad measurement through the Meta Pixel
• our professional advisers, such as accountants and lawyers
• authorities, when the law requires it

08International transfers

We have studios in India and the UK, and our service providers may be based in other countries, so your information may move between them. Where the law requires it, we use appropriate safeguards for those transfers.

09How long we keep it

We keep your information only as long as we need it for the purposes above. Enquiries that don’t become projects are kept for 30 days. Client and invoice records are kept for as long as tax and accounting laws require.

10How we protect it

We use reasonable security safeguards to protect your information, including limiting who can access it. No website or email system is completely secure, though.

11If there’s a data breach

If a breach affects your personal information, we’ll tell you without delay. We’ll explain what happened, what it may mean for you and what we’re doing about it.

We’ll also report it to the Data Protection Board of India as the Digital Personal Data Protection Act, 2023 and its Rules require, and, where UK law applies, to the Information Commissioner’s Office within 72 hours of becoming aware of it.

12Your rights

Depending on where you live, you can ask us to:

• tell you what we hold about you and give you a copy
• correct or complete it
• delete it
• withdraw consent you’ve given

In the UK or EU, you can also object to or restrict how we use your information, ask for it in a portable format, and complain to the data protection regulator, which in the UK is the Information Commissioner’s Office (ico.org.uk).

In India, you can also nominate someone to exercise your rights if you’re unable to, raise a grievance with us, and complain to the Data Protection Board of India if we haven’t resolved it.

To make a request, email [email protected]. We may need to confirm your identity first.

13Your consent, and withdrawing it

Where we rely on your consent, you can withdraw it at any time, and it’s as easy as giving it. Email [email protected] with “Withdraw consent” in the subject line. You don’t need to give a reason.

Once you withdraw, we’ll stop using your information for that purpose and delete it, unless the law requires us to keep it. Withdrawing doesn’t affect anything we did lawfully before you withdrew.

14Grievance contact

If you’re unhappy with how we’ve handled your information, or have any question about it, contact our Grievance Officer:

Bharat Parashar, Grievance Officer, Cultor Creatives Pvt Ltd
Riverside Tower, Sector 125, Noida, Uttar Pradesh, India
Phone: +91 87000 37472
Email: [email protected]

We’ll acknowledge your complaint and resolve it as soon as we can, and within 90 days at most. If you’re in India and not satisfied with our response, you can complain to the Data Protection Board of India.

15Language

This policy is in English. If you’d like it in any language listed in the Eighth Schedule to the Constitution of India, email [email protected] and we’ll provide it.

16Children

Our website and services are for businesses and adults. We don’t knowingly collect information from anyone under 18. If you think we have, please tell us and we’ll delete it.

17Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

18Contact us

Cultor Studio (Cultor Creatives Pvt Ltd)
Riverside Tower, Sector 125, Noida, Uttar Pradesh, India
37 Whellock Road, London W4 1DY, United Kingdom
Phone: +91 87000 37472 (India) · +44 7522 090957 (UK)
Email: [email protected]