Refund Policy

01The short version

All payments to Cultor Studio are non-refundable once made. Our work is custom-made for each client, so please make sure you’re happy with the proposal, scope and fees before you pay. If your signed proposal says something different, the proposal applies.

02Free Brand Audit

The brand audit is free, so there’s nothing to pay or refund.

03No refunds once paid

Once a payment has been made, it isn’t refunded. This applies to:

• advances and deposits
• project and milestone payments
• monthly retainer fees

It applies whether or not work has started, and to work you’ve approved or we’ve delivered, including logos, brand guides, designs, copy, photography, video and websites.

04Cancelling a project

You can cancel a project by giving us written notice. Payments already made won’t be refunded. Any amount due for work done up to that date that hasn’t been paid yet is still payable.

05Monthly marketing retainers

Retainer fees are non-refundable once paid. To stop a retainer, give us [e.g. 30 days’] written notice. Your proposal may set a minimum term.

06Third-party costs

Money paid to others on your behalf can’t be refunded by us. That includes ad spend, marketplace fees, stock images, fonts, printing, domains, hosting and software licences.

07If something isn’t right

If the work doesn’t match what we agreed in the proposal, tell us and we’ll put it right. We fix the work rather than refund payments.

Because results depend on outside factors, we don’t give refunds based on marketing results such as rankings, leads or sales.

08Your legal rights

Nothing in this policy affects any rights you have by law that can’t be excluded. If you’re buying as a consumer rather than a business, you may have extra rights where you live.

09Contact us

Cultor Studio (Cultor Creatives Pvt Ltd)
Riverside Tower, Sector 125, Noida, Uttar Pradesh, India
37 Whellock Road, London W4 1DY, United Kingdom
Phone: +91 87000 37472 (India) · +44 7522 090957 (UK)
Email: [email protected]